Terms of Service

Last Updated: April 22, 2026

PLEASE READ THESE TERMS OF SERVICE ("TERMS," "AGREEMENT," OR "TERMS OF SERVICE") CAREFULLY BEFORE USING THE ROLLIN PLATFORM, WEBSITE, APPLICATION PROGRAMMING INTERFACE ("API"), OR ANY RELATED SERVICES (COLLECTIVELY, THE "SERVICE") OPERATED BY STACKLINE STUDIO ("COMPANY," "WE," "US," OR "OUR"). BY ACCESSING OR USING THE SERVICE IN ANY MANNER, INCLUDING BUT NOT LIMITED TO VISITING OR BROWSING THE WEBSITE, REGISTERING AN ACCOUNT, GENERATING AN API KEY, OR SUBMITTING ANY CONTENT, YOU ("USER," "YOU," OR "YOUR") ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICE.

1. Acceptance of Terms and Agreement to Be Bound

1.1 Binding Agreement

These Terms constitute a legally binding agreement between you and JoinRollin Inc, a company organized and existing under the laws of the State of New York, United States. By accessing, browsing, or otherwise using the Service, you represent and warrant that you have the legal capacity and authority to enter into this Agreement. If you are using the Service on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity.

1.2 Age Requirement

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is greater), to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under the required age, you may not use the Service under any circumstances.

1.3 Modifications to Terms

We reserve the right, at our sole and absolute discretion, to modify, amend, supplement, or replace these Terms at any time without prior notice. Any changes shall become effective immediately upon posting to the Service with an updated "Last Updated" date. It is your sole responsibility to review these Terms periodically for changes. Your continued use of the Service following the posting of revised Terms constitutes your irrevocable acceptance of and agreement to the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue all use of the Service.

2. Description of Service

2.1 Platform Overview

ROLLIN is a proprietary wheelchair accessibility intelligence platform that provides accessibility scoring, mapping, search, and data services for restaurants, bars, and other commercial venues across the United States. The Service includes, without limitation:

2.1.1 Mobile Application Terms

By downloading, installing, or using the ROLLIN iOS App, you agree to these Terms in addition to any terms required by Apple Inc. ("Apple") through the App Store. You acknowledge that:

2.2 Data Sources and Methodology

ROLLIN's accessibility scores and venue data are generated through our proprietary data pipeline, which aggregates, cross-references, and synthesizes information from verified data sources, community-submitted feedback, administrative verification processes, and proprietary accessibility intelligence. All third-party source data ingested by our pipeline undergoes substantial and irreversible transformation, algorithmic enrichment, multi-signal cross-referencing, and proprietary scoring before being surfaced through the Service or made available via the API. The outputs of this pipeline — including but not limited to accessibility scores, feature assessments, confidence ratings, and composite evaluations — constitute original derivative works of authorship and analysis created by JoinRollin Inc, and do not constitute republication or redistribution of any underlying third-party source material. Third-party source data is subject to periodic refresh cycles and automated staleness deprecation to ensure data currency and accuracy.

The specific methodologies, algorithms, data sources, weighting systems, and scoring formulas used to generate accessibility scores constitute trade secrets and confidential proprietary information of JoinRollin Inc.

2.3 Service Availability

We endeavor to maintain the Service on a continuous basis; however, we do not guarantee uninterrupted, timely, secure, or error-free access to or operation of the Service. The Service may be subject to limitations, delays, interruptions, and other problems inherent in the use of the internet and electronic communications. We shall not be liable for any delays, delivery failures, damages, losses, or destruction resulting from such problems, including but not limited to network outages, server maintenance, software updates, or force majeure events.

3. User Accounts

3.1 Account Registration

Certain features of the Service, including but not limited to saving places, submitting accessibility feedback, and generating API keys, require you to create an account. When registering, you agree to provide accurate, current, and complete information as prompted by the registration form. You further agree to maintain and promptly update your account information to keep it accurate, current, and complete. Providing false, inaccurate, outdated, or incomplete information constitutes a breach of these Terms and may result in immediate termination of your account.

3.2 Account Credentials and Security

You are solely and entirely responsible for safeguarding and maintaining the confidentiality of your account credentials, including your password and any API keys associated with your account. You agree that you shall be fully responsible and liable for all activities, charges, and damages that occur under or through your account, whether or not authorized by you. You must immediately notify JoinRollin Inc at hello@joinrollin.com of any unauthorized use of your account, any unauthorized use of your API key(s), or any other breach of security of which you become aware. We shall not be liable for any loss, damage, or other liability arising from your failure to comply with this Section.

3.3 Account Suspension and Termination

We reserve the right, at our sole and absolute discretion, to suspend, restrict, deactivate, or permanently terminate your account and access to the Service, with or without notice, for any reason, including but not limited to:

Upon termination of your account for any reason: (a) all rights and licenses granted to you under these Terms shall immediately cease; (b) you must immediately discontinue all use of the Service, including but not limited to any API access; (c) any outstanding fees or charges shall become immediately due and payable; and (d) we may, but are not obligated to, delete your account information and data in accordance with our Privacy Policy and data retention practices.

4. API Terms of Use

4.1 API Access and Key Management

Access to the ROLLIN API is provided through authenticated API keys issued via our developer portal. Each API key is unique, non-transferable, and bound to the account and subscription tier under which it was generated. You shall not share, distribute, publish, sublicense, sell, lease, or otherwise transfer your API key(s) to any third party. You are solely responsible for all usage that occurs under your API key(s), and any use of your API key(s) by third parties shall be deemed use by you for all purposes under these Terms.

4.2 API Key Format and Security

API keys are generated in a proprietary format and are cryptographically hashed upon storage. You acknowledge that your API key is displayed only once upon generation and that we cannot recover or reproduce a lost API key. In the event that your API key is lost or compromised, you must immediately revoke the key through the developer portal and generate a new one. You agree to store API keys securely using industry-standard practices, including but not limited to: environment variables, encrypted secrets management, and server-side storage only. You shall never embed API keys in client-side code, public repositories, mobile application binaries, or any other publicly accessible medium.

4.3 Subscription Tiers and Rate Limits

API access is provided through the following subscription tiers, each subject to specific rate limits, usage quotas, and feature restrictions as described in our developer documentation:

Rate limits are enforced on a per-minute and per-month basis as specified for each tier. Exceeding your tier's rate limits may result in temporary throttling (HTTP 429 responses), usage warnings, account suspension, or tier downgrade, at our sole discretion. Persistent or deliberate rate limit violations may result in immediate key revocation and account termination.

4.4 API Key Revocation

We reserve the right to revoke, suspend, or disable any API key at any time, with or without notice, for any reason, including but not limited to: suspected abuse, terms violation, non-payment, security concerns, or discontinuation of the API service. Revocation of a Free Tier API key does not entitle you to any compensation. Revocation of a paid tier API key due to your breach of these Terms does not entitle you to any refund of prepaid fees.

4.5 Prohibited API Uses

In addition to the general prohibited conduct set forth in Section 9, the following uses of the API are expressly prohibited:

5. Subscription and Payment Terms

5.1 Paid Subscriptions

Certain API tiers and features require a paid subscription. By selecting a paid subscription plan, you agree to pay all applicable fees and charges at the rates in effect at the time of purchase. All subscription fees are quoted and payable in United States Dollars (USD) unless otherwise specified.

5.2 Payment Processing

All payment transactions are processed through Stripe, Inc. ("Stripe"), our third-party payment processor. By providing payment information and completing a purchase, you agree to Stripe's terms of service and privacy policy in addition to these Terms. You represent and warrant that you are authorized to use the payment method provided. JoinRollin Inc does not directly store, process, or have access to your full credit card numbers, which are handled exclusively by Stripe in accordance with PCI DSS standards.

5.3 Billing Cycle and Recurring Charges

Paid subscriptions are billed on a recurring monthly basis starting from the date of your initial subscription purchase. Your subscription will automatically renew at the end of each billing period for successive periods of equal duration unless you cancel your subscription prior to the end of the current billing period. Renewal charges will be applied to the payment method on file at the then-current subscription rate. You authorize JoinRollin Inc and Stripe to charge your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel your subscription.

5.4 Tier Changes

You may upgrade or downgrade your subscription tier at any time through the developer portal. Upgrades take effect immediately, and you will be charged the prorated difference for the remainder of the current billing cycle. Downgrades take effect at the beginning of the next billing cycle. Upon downgrade, access to features and rate limits associated with the higher tier will continue through the end of the current paid billing period, after which your access will be adjusted to reflect the lower tier. Downgrading to the Free Tier constitutes cancellation of your paid subscription.

5.5 Cancellation

You may cancel your paid subscription at any time through the developer portal or by contacting us at hello@joinrollin.com. Upon cancellation: (a) your paid tier access will continue through the end of the current billing period for which payment has already been made; (b) no further recurring charges will be applied; and (c) at the end of the current billing period, your account will be downgraded to the Free Tier or terminated, at your election. Cancellation does not entitle you to a refund of any fees already paid for the current or any prior billing period.

5.6 Refund Policy

All fees are non-refundable except as expressly set forth herein or as required by applicable law. In limited circumstances, JoinRollin Inc may, at its sole and absolute discretion, grant a refund or credit for service disruptions caused directly and exclusively by our systems, provided that: (a) the disruption resulted in material loss of service for a continuous period exceeding seventy-two (72) hours; (b) the disruption was not caused by factors outside our reasonable control; and (c) you submit a written refund request within thirty (30) days of the disruption. Under no circumstances shall any refund exceed the amount actually paid by you for the specific billing period in which the disruption occurred.

5.7 Taxes

All fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments, including but not limited to value-added, sales, use, or withholding taxes (collectively, "Taxes"). You are responsible for paying all Taxes associated with your subscription, excluding taxes based on JoinRollin Inc's net income. If JoinRollin Inc is required by law to collect or pay Taxes for which you are responsible, such Taxes will be invoiced to you and added to applicable charges.

5.8 Late Payment and Collections

If any payment is not received by the applicable due date, we reserve the right to: (a) suspend your access to paid features and API tiers until payment is received; (b) charge interest on overdue amounts at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower; and (c) recover all costs of collection, including reasonable attorneys' fees and court costs.

6. Free Tier Terms

6.1 Free Tier Availability

The Free Tier API access is offered as a limited, discretionary benefit and may be modified, restricted, or discontinued at any time without prior notice. Free Tier access is not a guaranteed right, and we reserve the right to revoke Free Tier access for any reason or no reason.

6.2 Anti-Abuse Provisions

Free Tier access is provided for legitimate development, evaluation, and personal-use purposes only. You may maintain only one (1) Free Tier API key per individual or entity. Creating multiple accounts or API keys to circumvent Free Tier limitations constitutes abuse and is strictly prohibited. Free Tier API keys that remain inactive for a period determined at our sole discretion may be automatically deactivated and cleaned up without notice.

6.3 No Service Level Agreement

The Free Tier is provided without any service level agreement ("SLA"), uptime guarantee, performance commitment, or support obligation whatsoever. Free Tier users are not entitled to technical support, guaranteed response times, uptime commitments, or any remedies for service interruptions or degradation. We may prioritize paid tier traffic over Free Tier traffic at any time.

6.4 Free Tier Limitations

Free Tier access is subject to reduced rate limits, restricted endpoint access, lower monthly usage quotas, and limited features as compared to paid tiers. Specific limitations are set forth in our developer documentation and may be changed at any time without notice. If your usage requirements exceed Free Tier limitations, you must upgrade to a paid subscription tier.

7. User-Generated Content

7.1 Submissions and Feedback

The Service may allow you to submit, upload, publish, or otherwise make available content, including but not limited to accessibility feedback, venue corrections, ratings, reviews, comments, and photographs (collectively, "User Content"). You acknowledge and agree that all User Content is submitted voluntarily and at your own risk.

7.2 License Grant to JoinRollin Inc

By submitting any User Content to the Service, you hereby grant JoinRollin Inc a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, adapt, translate, create derivative works from, distribute, publicly display, publicly perform, transmit, broadcast, and otherwise exploit such User Content, in whole or in part, in any form, medium, or technology now known or hereafter developed, for any purpose whatsoever, including but not limited to: incorporating User Content into our proprietary data pipeline, using User Content to improve or refine our scoring algorithms, aggregating User Content with other data sources, and displaying User Content within the Service or in marketing materials. This license survives any termination of your account or these Terms.

7.3 Representations and Warranties Regarding User Content

By submitting User Content, you represent and warrant that: (a) you are the sole author and owner of the User Content, or you have all necessary rights, licenses, consents, and permissions to grant the license set forth herein; (b) the User Content is accurate and truthful to the best of your knowledge; (c) the User Content does not and will not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, or any other proprietary or personal rights; (d) the User Content does not contain any material that is unlawful, defamatory, libelous, obscene, threatening, harassing, or otherwise objectionable; and (e) the User Content complies with all applicable laws, rules, and regulations.

7.4 Content Moderation

We reserve the right, but have no obligation, to monitor, review, screen, edit, reject, remove, or delete any User Content at any time and for any reason, with or without notice, in our sole discretion. We may, but are not required to, moderate User Content through automated systems, manual review processes, or a combination thereof. You acknowledge that we have no obligation to publish, display, or maintain any User Content that you submit.

7.5 No Compensation

You acknowledge and agree that you shall not receive any compensation, credit, or royalty of any kind for any User Content that you submit to the Service, regardless of how such User Content is used, modified, or incorporated into the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, share, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference. By using the Service, you consent to our collection, use, and disclosure of information as described in the Privacy Policy. You acknowledge that internet-based data transmissions may not always be fully secure, and you use the Service at your own risk.

9. Prohibited Conduct

You agree that you shall NOT engage in any of the following prohibited activities in connection with your use of the Service. Violation of any of the following may result in immediate termination of your account, revocation of API keys, and legal action:

10. Intellectual Property

10.1 JoinRollin Inc Ownership

The Service, including but not limited to all software, code, algorithms, databases, data compilations, data pipelines, scoring engines, scoring methodologies, machine learning models, analytics, user interfaces, designs, graphics, logos, icons, images, text, documentation, and all other materials and content comprising the Service (collectively, "ROLLIN Materials"), are and shall remain the sole and exclusive property of JoinRollin Inc and/or its licensors. The ROLLIN Materials are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws.

10.2 Proprietary Scoring and Data

The ROLLIN accessibility scoring algorithm, data pipeline, data aggregation methodology, weighting systems, scoring formulas, and all derived scores, rankings, and analytics constitute proprietary trade secrets and confidential information of JoinRollin Inc. No right, title, or interest in or to any ROLLIN Materials is transferred to you by virtue of your access to or use of the Service. You acknowledge that the compilation, organization, arrangement, and presentation of data within the Service constitutes an original work of authorship owned by JoinRollin Inc. Data delivered through the ROLLIN API represents the output of JoinRollin Inc's proprietary analytical processes and does not constitute raw or unmodified data from any third-party provider; API consumers receive ROLLIN's independently derived assessments, not source data.

10.3 Trademarks

"ROLLIN," the ROLLIN logo, "JoinRollin Inc," and all related names, logos, product and service names, designs, trade dress, and slogans are trademarks or service marks of JoinRollin Inc or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans that may appear on the Service are the trademarks of their respective owners.

10.4 Limited License

Subject to your compliance with these Terms, JoinRollin Inc grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, non-commercial use (for consumer features) or in accordance with your subscription tier (for API features). This license does not include the right to: (a) modify, copy, or create derivative works of the Service or any ROLLIN Materials; (b) use data mining, robots, or similar data gathering or extraction methods; (c) download (other than page caching) any portion of the Service, except as expressly permitted; or (d) use the Service or any ROLLIN Materials for any purpose not expressly permitted by these Terms.

10.5 Feedback

If you provide JoinRollin Inc with any suggestions, ideas, enhancement requests, recommendations, corrections, or other feedback regarding the Service ("Feedback"), you hereby assign to JoinRollin Inc all right, title, and interest in and to such Feedback. You agree that JoinRollin Inc shall be free to use, disclose, reproduce, license, distribute, and otherwise exploit the Feedback in any manner whatsoever, without obligation, compensation, or restriction of any kind.

11. Disclaimer of Warranties

IMPORTANT: ROLLIN provides accessibility information on an "AS IS" and "AS AVAILABLE" basis without warranty of any kind. Accessibility scores are computational estimates generated through our proprietary data pipeline and are NOT verified physical assessments of any venue. Scores may be inaccurate, incomplete, or outdated. You must always contact venues directly and exercise your own independent judgment to verify accessibility conditions before visiting any venue. ROLLIN scores should never be relied upon as a substitute for personal verification.

11.1 As-Is Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL ROLLIN MATERIALS, ACCESSIBILITY SCORES, VENUE DATA, MAPS, API RESPONSES, AND ALL OTHER CONTENT AND FUNCTIONALITY, IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. STACKLINE STUDIO HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE; AND (C) WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

11.2 Accuracy Disclaimer

STACKLINE STUDIO DOES NOT WARRANT, REPRESENT, OR GUARANTEE THAT: (A) ACCESSIBILITY SCORES, RATINGS, OR INFORMATION ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE; (B) ANY VENUE IS ACTUALLY ACCESSIBLE AS DESCRIBED, SCORED, OR RATED BY THE SERVICE; (C) DATA FROM OUR VERIFIED DATA SOURCES IS ACCURATE OR UP-TO-DATE; (D) USER-SUBMITTED CONTENT IS TRUTHFUL OR RELIABLE; OR (E) THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE, SOFTWARE, OR NETWORK CONFIGURATION. YOU ACKNOWLEDGE THAT ACCESSIBILITY CONDITIONS AT VENUES MAY CHANGE WITHOUT NOTICE AND THAT OUR DATA MAY NOT REFLECT THE MOST CURRENT CONDITIONS.

11.3 No Professional Advice

The Service is provided for general informational purposes only and does not constitute professional advice of any kind, including but not limited to medical, legal, architectural, or accessibility consulting advice. You should not rely solely on the Service when making decisions about venue visits or accessibility accommodations. Nothing in the Service creates a professional-client or advisory relationship between you and JoinRollin Inc.

11.4 Assumption of Risk — Physical Accessibility Decisions

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE TO MAKE DECISIONS REGARDING PHYSICAL ACCESS TO VENUES, RESTAURANTS, HOTELS, AND OTHER LOCATIONS IS ENTIRELY AT YOUR OWN RISK. THE SERVICE AGGREGATES ACCESSIBILITY INFORMATION FROM MULTIPLE DATA SOURCES, INCLUDING BUT NOT LIMITED TO PUBLICLY AVAILABLE DATA, COMMUNITY-CONTRIBUTED FEEDBACK, ALGORITHMIC INFERENCE, AND THIRD-PARTY DATA PROVIDERS. THIS INFORMATION MAY BE INACCURATE, INCOMPLETE, OUTDATED, OR ERRONEOUS AT ANY TIME AND WITHOUT NOTICE.

YOU ACKNOWLEDGE THAT: (A) ACCESSIBILITY CONDITIONS AT ANY VENUE MAY CHANGE AT ANY TIME WITHOUT NOTICE TO STACKLINE STUDIO, INCLUDING BUT NOT LIMITED TO CONSTRUCTION, RENOVATION, TEMPORARY CLOSURES, EQUIPMENT MALFUNCTION (SUCH AS BROKEN ELEVATORS OR RAMPS), SEASONAL CHANGES, OR CHANGES IN VENUE OWNERSHIP OR MANAGEMENT; (B) COMMUNITY-CONTRIBUTED DATA HAS NOT BEEN INDEPENDENTLY VERIFIED BY STACKLINE STUDIO AND MAY REFLECT SUBJECTIVE ASSESSMENTS, HONEST ERRORS, OR DELIBERATE MISREPRESENTATIONS; (C) ALGORITHMIC SCORING IS BASED ON COMPUTATIONAL MODELS AND STATISTICAL INFERENCE, NOT ON-SITE PHYSICAL INSPECTION; (D) A HIGH ACCESSIBILITY SCORE DOES NOT CONSTITUTE A GUARANTEE, REPRESENTATION, OR WARRANTY THAT A VENUE IS ACCESSIBLE TO ANY PARTICULAR INDIVIDUAL OR FOR ANY PARTICULAR DISABILITY, MOBILITY DEVICE, OR ACCESSIBILITY NEED; AND (E) ACCESSIBILITY NEEDS VARY WIDELY AMONG INDIVIDUALS AND A VENUE THAT IS ACCESSIBLE FOR ONE PERSON MAY NOT BE ACCESSIBLE FOR ANOTHER.

BY USING THE SERVICE, YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH RELYING ON ACCESSIBILITY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO THE RISK OF ENCOUNTERING PHYSICAL BARRIERS, INACCESSIBLE CONDITIONS, OR OTHER OBSTACLES AT ANY VENUE. YOU AGREE THAT YOU BEAR SOLE RESPONSIBILITY FOR: (A) INDEPENDENTLY VERIFYING ACCESSIBILITY CONDITIONS BY CONTACTING THE VENUE DIRECTLY BEFORE VISITING; (B) ASSESSING WHETHER A VENUE MEETS YOUR SPECIFIC ACCESSIBILITY REQUIREMENTS; (C) MAKING ALTERNATIVE ARRANGEMENTS IN THE EVENT THAT A VENUE DOES NOT MEET YOUR NEEDS; AND (D) ANY AND ALL CONSEQUENCES ARISING FROM YOUR DECISION TO VISIT OR NOT VISIT ANY VENUE BASED ON INFORMATION OBTAINED THROUGH THE SERVICE.

THIS ASSUMPTION OF RISK APPLIES TO ALL USERS OF THE SERVICE, INCLUDING BUT NOT LIMITED TO INDIVIDUALS WITH DISABILITIES, CAREGIVERS, COMPANIONS, FAMILY MEMBERS, TRAVEL PLANNERS, AND ANY OTHER PERSON WHO ACCESSES OR RELIES UPON INFORMATION PROVIDED THROUGH THE SERVICE.

11.5 Community-Contributed Data

THE SERVICE ALLOWS USERS TO CONTRIBUTE ACCESSIBILITY INFORMATION, INCLUDING BUT NOT LIMITED TO ACCESSIBILITY FEATURE CONFIRMATIONS, RATINGS, AND FEEDBACK ("COMMUNITY DATA"). WHILE STACKLINE STUDIO EMPLOYS REASONABLE REVIEW PROCESSES FOR CERTAIN COMMUNITY SUBMISSIONS, INCLUDING MANUAL REVIEW AND APPROVAL OF FEATURE ADDITIONS AND LOCATION SUBMISSIONS, SUCH REVIEW DOES NOT CONSTITUTE A GUARANTEE, CERTIFICATION, OR WARRANTY OF THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY COMMUNITY DATA. REVIEW PROCESSES ARE CONDUCTED ON A BEST-EFFORTS BASIS AND MAY NOT DETECT ALL ERRORS, INACCURACIES, OR MISREPRESENTATIONS. COMMUNITY DATA MAY ALSO INFLUENCE ACCESSIBILITY SCORES THROUGH TRUST-WEIGHTED FEEDBACK MECHANISMS THAT DO NOT REQUIRE INDIVIDUAL MANUAL REVIEW. YOU ACKNOWLEDGE THAT: (A) COMMUNITY DATA ORIGINATES FROM THIRD-PARTY USERS AND NOT FROM STACKLINE STUDIO; (B) EVEN REVIEWED AND APPROVED COMMUNITY DATA MAY CONTAIN ERRORS, AS STACKLINE STUDIO DOES NOT CONDUCT ON-SITE PHYSICAL INSPECTIONS TO VERIFY SUBMISSIONS; (C) COMMUNITY DATA MAY BECOME OUTDATED AT ANY TIME AS VENUE CONDITIONS CHANGE; (D) THE APPROVAL OF A COMMUNITY SUBMISSION DOES NOT CREATE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OF THAT SUBMISSION; AND (E) STACKLINE STUDIO SHALL NOT BE LIABLE FOR ANY HARM, LOSS, OR DAMAGE ARISING FROM YOUR RELIANCE ON COMMUNITY DATA, WHETHER SUCH DATA WAS REVIEWED, APPROVED, OR OTHERWISE, AND WHETHER CONTRIBUTED IN GOOD FAITH OR OTHERWISE.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STACKLINE STUDIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, CONTRACTORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE; COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; PERSONAL INJURY; PROPERTY DAMAGE; OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH THE SERVICE; (C) ANY CONTENT, DATA, OR SCORES OBTAINED FROM THE SERVICE; (D) UNAUTHORIZED ACCESS TO, USE OF, OR ALTERATION OF YOUR TRANSMISSIONS, DATA, OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF STACKLINE STUDIO HAS BEEN INFORMED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF STACKLINE STUDIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO STACKLINE STUDIO FOR THE SERVICE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD). THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF STACKLINE STUDIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 Essential Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY SET FORTH IN SECTIONS 11 AND 12 OF THESE TERMS FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND STACKLINE STUDIO, AND THAT STACKLINE STUDIO WOULD NOT PROVIDE THE SERVICE TO YOU ABSENT SUCH LIMITATIONS. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN SHALL APPLY EVEN IF ANY LIMITED REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental, consequential, or certain other damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights. In such jurisdictions, JoinRollin Inc's liability shall be limited to the greatest extent permitted by applicable law. Nothing in Sections 11 or 12 of these Terms shall be construed to exclude or limit liability for death or personal injury resulting from JoinRollin Inc's proven negligence, to the extent such exclusion or limitation is prohibited by the applicable law of your jurisdiction.

13. Indemnification

You agree to defend, indemnify, and hold harmless JoinRollin Inc, its officers, directors, employees, agents, affiliates, licensors, contractors, and suppliers (collectively, the "Indemnified Parties") from and against any and all claims, actions, demands, suits, proceedings, losses, damages, liabilities, judgments, penalties, fines, costs, and expenses (including reasonable attorneys' fees, expert witness fees, and court costs) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of any provision of these Terms; (c) your violation of any applicable law, rule, regulation, or third-party right, including any intellectual property, privacy, or proprietary right; (d) any User Content that you submit, post, or transmit through the Service; (e) your API usage, including any application, product, or service that you develop using the API; (f) your negligence, willful misconduct, or fraud; or (g) any dispute between you and any third party arising out of your use of the Service or data obtained therefrom. JoinRollin Inc reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of JoinRollin Inc.

14. iOS Mobile Application

14.1 Mobile App Terms

The following additional terms apply to your use of the ROLLIN iOS mobile application (the "App"), available through the Apple App Store. By downloading, installing, or using the App, you agree to these terms in addition to all other provisions of these Terms of Service.

14.2 Push Notifications

The App may send push notifications to your device via Apple Push Notification service (APNs). These notifications may include personalized content, such as accessibility score updates for saved venues, weekly activity summaries, community milestone achievements, and reminders. You may disable push notifications at any time through your device's Settings. We enforce quiet hours and will not send push notifications between 10:00 PM and 10:00 AM in your local time zone. The App stores a device token (assigned by Apple) on our servers solely for the purpose of delivering push notifications. This token is not an advertising identifier and is deleted from our servers when you sign out or uninstall the App.

14.3 Location Services and Background Processing

The App uses location services to identify accessible venues near you, provide navigation, and detect when you arrive at or depart from known venues. Background location monitoring uses significant location change detection (cell-tower accuracy, approximately 500 meters) and geofencing (75-meter radius) for select venues. Background location data is used solely to trigger on-device notifications and record visit history. You may disable background location access at any time through your device's Settings.

14.4 Concierge Mode

The App offers three Concierge Modes (Active, Gentle, Quiet) that control the frequency and type of notifications, the level of proactive content on your dashboard, and the timing of post-visit feedback prompts. Your selected mode is stored in your user profile. You may change your Concierge Mode at any time through the App's settings or dashboard.

14.5 Experience Feedback

The App allows you to submit qualitative feedback about your experience at venues, including responses to structured questions (staff accommodation, accessibility needs met, willingness to return) and optional free-text comments (limited to 280 characters). This feedback is displayed publicly only as anonymous aggregate data (percentages). Free-text comments are subject to moderation before public display. You may submit one experience feedback per venue per 30-day period. All experience feedback is subject to the User Content provisions in Section 7 of these Terms.

14.6 Device Sensors

The App uses device motion sensors (accelerometer, gyroscope) solely for visual interface effects (parallax animations). No motion or sensor data is transmitted to our servers or any third party.

14.7 Third-Party Services

The App integrates with Apple Sign In, Google Sign In, and Apple Calendar. Your use of these integrations is subject to the respective terms and privacy policies of Apple Inc. and Google LLC. The App does not use any third-party advertising SDKs, analytics trackers, or cross-app tracking technologies.

14.8 Pricing and In-App Purchase

The App is available on the Apple App Store for a one-time purchase price of $1.99 (United States Dollars), or the equivalent in your local currency as determined by Apple. There is no subscription, no recurring charge, and no in-app advertising. All purchases are processed by Apple Inc. under the Apple Media Services Terms and Conditions and the Apple Standard End User License Agreement (EULA), which can be reviewed at apple.com/legal/internet-services/itunes/. Refund requests for the App must be submitted to Apple through reportaproblem.apple.com; JoinRollin Inc. does not issue refunds for App Store purchases directly. Prices may be adjusted by JoinRollin Inc. from time to time; any price change will apply only to future purchases and will not affect the access rights of existing App owners. The App requires iOS 17 or later and is not currently available on Android or other platforms.

14.9 Apple Standard EULA and Acknowledgments

You acknowledge that these Terms are concluded between you and JoinRollin Inc. only, and not with Apple Inc. Apple is not responsible for the App or its content. In the event of any conflict between these Terms and the Apple Standard EULA, the terms most favorable to the user shall apply with respect to the App's operation. Apple and its subsidiaries are third-party beneficiaries of the App-related provisions of these Terms and have the right to enforce them. You warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

15. Governing Law

These Terms, and any dispute, claim, or cause of action arising out of, relating to, or connected with these Terms or the Service, shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

15. Dispute Resolution

15.1 Mandatory Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. You and JoinRollin Inc agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to your use of the Service (collectively, "Disputes"), shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth below regarding small claims court. Arbitration is less formal than a lawsuit in court: there is no judge or jury, discovery is more limited, and court review of an arbitration award is limited.

15.2 Arbitration Rules and Procedures

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, except as modified herein. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. The arbitration shall be conducted by a single neutral arbitrator. The arbitration shall take place in the State of New York, in the county where you reside, or at another mutually agreed-upon location. The arbitrator shall apply the substantive laws of the State of New York. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

15.3 Small Claims Exception

Notwithstanding the foregoing, either you or JoinRollin Inc may bring an individual action in small claims court for Disputes that are within the jurisdictional limits of the applicable small claims court, provided that the action remains in small claims court and is not removed or appealed to a court of general jurisdiction.

15.4 Waiver of Class Actions and Jury Trial

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) YOU AND STACKLINE STUDIO EACH WAIVE THE RIGHT TO A TRIAL BY JURY; (B) YOU AND STACKLINE STUDIO EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND; AND (C) YOU AND STACKLINE STUDIO AGREE THAT DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND SHALL NOT BE CONSOLIDATED WITH ANY OTHER ARBITRATION OR PROCEEDING INVOLVING ANY OTHER PERSON OR ENTITY. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

15.5 Informal Resolution First

Before initiating any arbitration or court proceeding, you agree to first contact JoinRollin Inc at hello@joinrollin.com and attempt to resolve the Dispute informally for at least thirty (30) days. If a Dispute is not resolved within thirty (30) days of the initial notice, either party may proceed with arbitration as described herein.

16. Third-Party Services and Links

The Service may contain links to, or integrations with, third-party websites, applications, services, or resources ("Third-Party Services"). Such Third-Party Services are not under the control of JoinRollin Inc, and we are not responsible or liable for the content, functionality, accuracy, legality, appropriateness, or any other aspect of such Third-Party Services. The inclusion of any link or integration does not imply endorsement, sponsorship, or recommendation by JoinRollin Inc. Your use of Third-Party Services is at your sole risk and subject to the terms and conditions and privacy policies of those Third-Party Services. You acknowledge and agree that JoinRollin Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any Third-Party Services.

17. Severability

If any provision of these Terms is held to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent, or if such modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and all remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Enterprise Agreement, subscription order forms, or other written agreements between you and JoinRollin Inc, constitute the entire agreement between you and JoinRollin Inc regarding the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written, oral, implied, or otherwise, between you and JoinRollin Inc with respect to the subject matter hereof. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Assignment

You may not assign, delegate, or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without the prior written consent of JoinRollin Inc. Any attempted assignment without such consent shall be null and void. JoinRollin Inc may freely assign or transfer these Terms and its rights and obligations hereunder, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

20. Force Majeure

JoinRollin Inc shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond JoinRollin Inc's reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, fire, flood, earthquake, war, terrorism, civil unrest, labor disputes, government actions or orders, internet service disruptions, power outages, telecommunications failures, third-party service provider failures, cyberattacks, or any other event beyond our reasonable control (each, a "Force Majeure Event"). In the event of a Force Majeure Event, our obligations shall be suspended for the duration of such event.

21. Notices

All notices, requests, demands, and other communications under these Terms shall be in writing. JoinRollin Inc may provide notices to you by email to the address associated with your account, by posting within the Service, or by other reasonable means. You agree that electronic communications satisfy any legal requirement that such communications be in writing. Notices to JoinRollin Inc should be directed to hello@joinrollin.com.

22. California Residents

If you are a California resident, in accordance with California Civil Code Section 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 88397, or by telephone at (800) 952-5210.

23. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including without limitation the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the Office of Foreign Assets Control of the U.S. Department of the Treasury. You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not listed on any U.S. government list of prohibited or restricted parties.

24. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or the Service, please contact us:

We will make every reasonable effort to respond to your inquiry in a timely manner.